National mail strike impacts for Town mailings

Update #1 - Tuesday December 17, 2024

Canada Post operations have resumed and the Town of Pelham utility bills (water and sewer) will now be received by residents. The due date on the billing was November 29, 2024. If payment for your billing has not been received by the Town of Pelham before January 7, 2025, late penalties will be applied. 

Please see below for payment options.

Payments can be made:

• in person at Town Hall during regular business hours using cash, debit or cheque. 
• Cheque payments may also be provided in the drop box located at the lower-level entrance of Town Hall at 20 Pelham Town Square. 
• Online payments through financial institutions and online banking are also accepted. 
• Credit card payments are also accepted through Paymentus by visiting www.pelham.ca/payments, a convenience fee charge applies.
• Payments made by mail, must be received by January 7, 2025 to avoid penalty. 

For any information on the utility billing, please call the Town of Pelham at 905-980-6674.

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Due to the national strike by postal workers, Canada Post operations were shut down effective November 15, 2024, and mailings for Town of Pelham residents, suppliers and customers will be impacted. 

Town of Pelham property owners and residents are responsible for property tax and water payments.  

Water Bills: 

The Town of Pelham’s bi-monthly water bills from September 1 to October 31, 2024, were provided to Canada Post for mailing on Thursday, November 14, 2024. Residents will experience a delay in receiving this bill while the Canada Post strike action is in place. 

The payment due date is 4:30 p.m. on Friday, November 29, 2024. 

Payments can be made by:

• in person at Town Hall during regular business hours using cash, debit or cheque. 
• Cheque payments may also be provided in the drop box located at the lower-level entrance of Town Hall at 20 Pelham Town Square. 
• Online payments through financial institutions and online banking are also accepted. 
• Credit card payments are also accepted through Paymentus by visiting www.pelham.ca/payments, a convenience fee charge applies.

Residents can contact the Water Billing Department directly to receive your account balance by emailing water@pelham.ca or calling 905-980-6674

E-billing for water bills is available and can be set up on the water accounts by completing the request form found here https://forms.pelham.ca/eBilling-Registration-Form

Regular penalties for late payments will only apply 3 weeks after the Canada Post strike resolution. 

Pre-Authorized Payment

Pre-authorized automatic withdrawal payment plans offer an easy, hassle-free payment option. Payments are always made on-time, avoiding any late payment charges and residents do not have to wait in line to make payments. There are no administration fees or charges by the Town to join any of these plans. To enroll in a pre-authorized payment plan, please visit www.pelham.ca/pap to review the terms and conditions and complete the application form.

Property Tax: Property tax reminders, which are typically mailed to owners in December with any outstanding balance, are expected to be impacted by the strike action. Residents can reach out to the Property Tax Team to inquire about any unpaid balances at taxes@pelham.ca. 

Accounts Payable: For any vendor receiving cheque payments delivered by mail, there are expected delays in receiving reimbursement. Vendors may collect their cheques in person by providing valid identification at the time of pickup at Town Hall. Vendors can also enroll in EFT payment to receive payment more efficiently by contacting accountspayable@pelham.ca.

For more information, please call the Town of Pelham at 905-892-2607.